3-4 Working Days Guaranteed (Free on orders over £50)
For purchases over 50 the delivery costs are free.
NEXT DAY SERVICE
Next Day Guaranteed Delievery (Free on orders over £99)
UPS: 15.99For purchases over 99 the delivery costs are free.
Delivery Terms & Conditions
A tracking number will be provided on dispatch.
This is not a fully tracked service, this will be dependent on the country of delivery and the local delivery services.
Due to the recent changes and restrictions on mail in the UK international orders will take 2-3 days working days to enter the postal system, any tracking information may not be available until after this time.
ALL WORLDWIDE SERVICES
Please note that there is maximum weight limit on international orders of 2kg, if your order exceeds this weight it may be held while we contact you to take extra payment.
Some brands restrict delivery outside of the UK and EEC. Please refer to any delivery restrictions on the product pages.
Please note that any customs charges are payable by the buyer and we take no responsibility for these charges. If an order is returned due to these not being paid, no refund will be made for delivery charges and reserve the right to charge any additional costs.
All parcels will have customs declarations on the outside of the parcel stating the value of the contents, this is a legal requirement and cannot be amended.
We take no responsibility if customs open a parcel, remove any contents or destroy restricted goods, these vary from country to country and as such are the buyers responsibility to find out. We will not process any claims for missing items if a parcel has been opened by a customs department, this is the recipients duty to claim with the relevant custom department.
Due to the recent changes and restrictions on mail in the UK international orders will take 2-3 days working days to enter the postal system, tracking information may not be available until after this time.
The delivery time stated is indicative and subject to availability, payment authorisation, verification and processing.
We are sorry, but we can't change the delivery address of a parcel once your order has been processed.
If an incorrect, incomplete or invalid address is given for delivery we are unable to process any claims for the parcel not being delivered, please let us know however and we will contact you if it is returned to us.
We are unable to process any claims for non delivery if your order is delivered to a work address, student halls, block of flats or other building with a communal delivery point and the tracking on your order is confirmed as delivered.
We will try our best to send all your products in a single delivery. The only reason we'd split deliveries is if they were over the carrier's size and weight restrictions - or if a product is out of stock, in which case we will contact you to let you know.
If an item on your order is out of stock it will be dispatched as soon as we receive new stock and the delivery will be using the standard service.
If your order has not been delivered within the estimated time we have to allow 40 working days from dispatch before we can consider an order to be lost.
Deliveries to Asia are currently taking longer than normal for delivery as such we have to allow 45 working days from dispatch before we can consider an order to be lost.
All claims for the non-delivery of an order need to be made with 90 days of the dispatch date or we will not be able to process the claim.
If the tracking shows the parcel as delivered we are unable to process any claims for non-receipt of the parcel.